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MISSISSIPPI DEVELOPMENT AUTHORITY
TOURISM DIVISION
STAFF DIRECTORY

Working together to build a stronger Mississippi Tourism Product

The following is a function description of the Tourism Development Division of the Mississippi Development Authority. NOTE: All MDA, Tourism Division staff can be reached by calling 601.359.3297

DIRECTOR'S OFFICE

The Division Director is responsible for the overall management of the Division. Functions include developing and implementing short and long range plans to accomplish goals and objectives; establishing policies and procedures for efficient application; preparing zero based budgets to support activities; coordinating tourism activities with other MDA activities, state agencies, and tourism partners; managing and coordinating preparation of promotional materials, representing Mississippi Tourism at numerous functions and events occurring throughout the State and nation; participating in MDA's legislative response and support activities; and other related matters. Craig Ray is Division Director and is assisted by Whitney Orr who also oversees Division special events.

Craig Ray

Director
Mississippi Development Authority, Tourism Division
cray@mississippi.org

Whitney Orr
Administrative Assistant/Special Events Coordinator
whitney@mississippi.org
. Coordinates events for the various function areas of the Division maintaining a consistent look.

PUBLIC RELATIONS PROGRAM AREA The Division Director's Office also houses the Public Relations Program Area, which serves as the key contact for media and the press.

Mollie Gregory
Public Relations/Tourism
mgregory@mississippi.org
. Work with travel writers and other media
. Press releases
. Work with all Tourism Division program areas

SUPPORT SERVICES BUREAU includes research and administrative support, and also falls directly under the Division Director.

ADMINISTRATIVE SUPPORT OFFICE provides accounts payable, budget, and other administrative services to the Division staff.

Carla Moor
Program Manager
cmoor@mississippi.org
· Accounts Payable
· Accounts Receivable
· Budget
. Other Administrative Services

Lisa Ferreri, TMP
Associate Manager
lferreri@mississippi.org
. Assist with Accounts Payable
. Assist with Accounts Receivable
. Assist with Budget
. Assist with other Administrative Services

RESEARCH OFFICE performs surveys to develop demographic and travel statistics and analyses data to track the economic impact of the Tourism industry. This information is the basis for planning future tourism strategies to continue tourism growth in Mississippi.

Tom Van Hyning
Program Manager
tvanhyning@mississippi.org
· Statistics and numbers pertaining to Mississippi Tourism and economic development
· Economic Impact Report

Linda Elliott
Associate Manager
lelliott@mississippi.org
· Statistics and numbers pertaining to Mississippi Tourism and economic development
· Economic Impact Report

FILM SERVICES BUREAU reports to the Division Director and develops and supports the Mississippi on-location production of feature films, television projects, documentaries and commercials. They also coordinate the activities of in-state liaison film offices and management of the Mississippi Motion Picture Film Incentive Program.

Ward Emling
Bureau Manager
wemling@mississippi.org
· Film location promotion/liason
· Film Projects in Mississippi
· Past films made in Mississippi inventory

Nina Parikh
Associate Manager, Senior
nparikh@mississippi.org
· Film location development/liason
· Film projects in Mississippi
. Production Guide

Betty Black
Associate Manager, Trainee
bblack@mississippi.org
· Film location development/liason
· Film projects in Mississippi
. Production Guide

DEPUTY DIRECTOR'S OFFICE

The Division’s Deputy Director assists the Director in the overall management of the Division. The Deputy Director directly oversees the Advertising Program Area, Sales and Marketing Bureau, Outdoor and Leisure Industries Development, Sports / Golf Marketing Development, Hometown Mississippi Retirement, Division Grant Programs and Heritage Cultural /Community Development.

Mary Beth Wilkerson
Deputy Director
mwilkerson@mississippi.org
. Oversees the following program areas.

ADVERTISING PROGRAM AREA coordinates the day-to-day communications and operations between Tourism staff and the advertising agency. Lisa Siegel manages this program with assistance from Janet Martin. The Advertising Program also includes the internet/website area which is responsible for web updates and also maintains information through design, composition, content and the use of digital imagery. The site supports and promotes Mississippi tourism worldwide. Lawanda Turnage is responsible for the day-to-day Internet functions under the direct management of the Advertising Manager. Cheryl Eley works with database input for website and publications. Lisa Siegel oversees the Inquiry Fulfillment Center and is assisted by Cheryl Eley.

Lisa Siegel
Advertising and Promotions Manager
lsiegel@mississippi.org
· Advertising Information
· Retirement Advertising
· Advertising for Magazines and Newspapers pertaining to MS Tourism

Janet Martin
Print Production Manager
jmartin@mississippi.org
· Print buying
· Advertising Information
· Advertising for Magazines and Newspapers pertaining to MS Tourism

Lawanda Turnage
Website Manager
Internet Office
lturnage@mississippi.org
. Website Management
. Database Management
. Photographer
. Historian
. Writer
. Editor

Cheryl Eley
Inquiry and Fulfillment Manager
celey@mississippi.org
· Bulk requests for maps and brochures
· Publications of festivals and events in the Mississippi Travel Guide
· Questions and about Mississippi collateral brochures
. Update database for website and publications.

SALES AND MARKETING BUREAU is supported by staff members who are assigned to specific program areas as shown below. The Bureau includes International, Domestic Group Trade Development, Meeting and Conventions, Sports/Golf, Outdoor Recreation and Retirement programs.

MEETINGS AND CONVENTIONS OFFICE develops, implements and maintains activities that promote the State as a destination for meetings and conventions to state, regional and national meeting planners; participates in industry marketplaces and tradeshows; assists local tourism entities in coordinating strategic plans for promoting their products; and produces a statewide Meeting Planners Guide and the Mississippi Associations Meetings Directory.

Chris R. Bounds, CMP
Program Manager
cbounds@mississippi.org
· Meeting/Convention Bids/Recruitment
· Industry liaison
· Meeting Planner Specialist, "How to's"
· Tradeshow development
· Certified Meeting Professional
· Magazine articles on Meetings
· Meeting Planner FAM Tours

Christine Magee
Associate Manager
cmagee@mississippi.org
. Assistant to Chris Bounds
· Convention locations and resorts
· Meeting inquiries
· Convention service requests
· Tracking Reports
· Meeting Planner Guide requests
· Mississippi Association Meeting Directory requests

DOMESTIC GROUP TRADE OFFICE coordinates a statewide marketing program for promoting Mississippi as a leisure vacation destination to the domestic travel trade industry (tour operators, travel agents and group leaders). This office develops and produces comprehensive statewide collateral materials to assist in marketing strategies. Staff participates in industry tradeshows and marketplaces as well as coordinates and escorts familiarization tours for industry professionals. This office also compiles data and research information in tracking industry trends and group travel business to Mississippi and provides leads reports to local tourism entities.

Rhonda Williams, CTP, CTIS
Program Manager
rwilliams@mississippi.org
· Oversee Domestic Trade Sales and Marketing Programs
· Research trends
. Tourism Development
· Industry Marketplaces and Tradeshows
· Group Tour Requests
· FAM Tours
· Special Projects

Sharon Robinson
CTIS,TMP
Associate Manager
sorobinson@mississippi.org
· Assist Program Manager
· Manage Certified Mississippi Travel Professional Program (CMTP)
· Mississippi Certified Travel Professional Newsletter editor
· Provide monthly trade leads report and Welcome Centers Motorcoach Report to
Mississippi Group Travel Industry
· Attend Industry Marketplaces and tradeshows
· FAM Tours

INTERNATIONAL TRADE OFFICE develops, coordinates and maintains activities that promote Mississippi as a destination for international travelers/visitors; creates international awareness by participating in international marketplaces and tradeshows; and hosting international travel trade and travel press on familiarization tours. This office coordinates and oversees Mississippi’s international tourism contract offices in England and Germany and oversees the marketing activities in Canada. Staff works with local tourism entities to assist them in their international marketing strategies and to further define and develop their tourism product for the international market. Staff develops tracking methods and compiles information regarding international visitation.

Kristen McCaskill
Program Manager
kmccaskill@mississippi.org
· Tourism in England, Germany, Canada, The Netherlands, Austria, Switzerland, Belgium, France, Norway, Sweden
· Questions pertaining to travel overseas or out of the U.S.
· Deep South USA Program
· Assist strategies to define and develop tourism product for international market
· Tracking methods and compile information regarding international visitation

Sales and Marketing

Assist in:
· International Markets
· In all Sales and Marketing areas
· Tracking methods and compile information regarding international visitation

SPORTS/GOLF MARKETING OFFICE designs, develops, implements and maintains activities that encourage utilization of and visitation to Mississippi’s sports venues and golf courses along with other vacation attractions in the State. This office creates national and international awareness of Mississippi as a sports events destination and golf vacation destination by attending tradeshows and marketplaces and by hosting sports, golf tour wholesalers and travel writers on site visits. The office also oversees Mississippi’s golf contract representation in Canada.

Janet Leach, TMP
Program Manager
jleach@mississippi.org
. Travel Marketing Professional
. Golf marketing program
. Trends in golf travel
. Consumer golf shows
. Golf travel writers and tour operators
. Inventory of golf courses and new golf course development
. “Golf Mississippi Guide”
. Golf tournament activities
. Golf public relations and marketing firms

Connie Cossar
Associate Manager
Sales and Marketing
ccossar@misissippi.org
Assists with:
. Golf marketing program
. Trends in golf travel
. Consumer golf shows
. Golf travel writers and tour operators
. Inventory of golf courses and new golf course development
. “Golf Mississippi Guide”
. Golf tournament activities
. Golf public relations and marketing firms

HOMETOWN MISSISSIPPI RETIREMENT OFFICE implements and maintains activities to promote Mississippi as a retirement haven to pre-retirees and retirees throughout America. This office assists Mississippi certified retirement communities in their preparations to market themselves as retirement locations and to develop hometowns that retirees would find attractive. Staff provides on-going oversight and guidance of the program and marketing trends, develops the States advertising and public relations campaigns for the market, attends retirement related tradeshows, and coordinates the Hometown Mississippi Getaway site visit program. The Program also offers match-grant funding to assist Certified Hometown Mississippi Retirement communities with advertising funding.

Diana O'Toole, TMP
Program Manager
dotoole@mississippi.org
· Program and market trends
· Develop advertising/public relations campaigns for retirement market
· Retirement Tradeshows
· Hometown Mississippi Getaway site visit program
· Match-grant funding for adverising Certified Hometown Mississippi Retirement

Kathryn Wortman
Support
kwortman@mississippi.org

OUTDOOR AND LEISURE INDUSTRIES DEVELOPMENT OFFICE develops, implements, and maintains activities that encourage development and utilization of Mississippi's outdoor resources; creates national awareness of Mississippi as a destination for outdoor recreation and nature tourism by hosting journalists, and television and other media representatives, who in turn write or produce stories/programs on Mississippi; assists local developers and gaming officials to further define and develop destination resorts; and assists in maximizing secondary development appropriate to the gaming industry investment.

Michael Jones
Program Manager
mjones@mississippi.org
· Outdoor activities (hunting, fishing, and camping, etc.)
· Assist local developers and gaming officials in developing destination resorts
· Gaming Industry questions
. Recruitment and assistance to outdoor travel writers

Ann Curry
Associate Manager
acurry@mississippi.org
· State Parks, Hiking, Biking, Camping, facilities inventory
. Commercial or public providers or services
· Hunting and Fishing Licenses
. Site visit coordinator for outdoor travel writers

HERITAGE/CULTURAL AND COMMUNITY DEVELOPMENT PROGRAM works with local organizations to enhance their area as a tourism destination and define their heritage/cultural tourism product. Staff works to facilitate community efforts to develop, and promote local tourism.

Alex T. Thomas, TMP
Program Manager
athomas@mississippi.org
. Develop programs to promote statewide heritage and culture
. Assist communities in the identification and promotion of heritage and cultural events and properties
. FAM Tours

MATCH GRANT OFFICE coordinates, manages and administers the MDA’s Tourism and Hometown Mississippi Retirement match-grant programs.

Renee Ebner, Ph.D., TMP
Program Manager
rebner@mississippi.org
· Tourism Marketing Match Grants
· Tribal - State Compact Grants
. Hometown Mississippi Retirement Matching Grants

Kathryn Wortman
Support
kwortman@mississippi.org

WELCOME CENTER BUREAU reports to the Deputy Director and manages the state's twelve Welcome Centers; provides information to traveling motorist; collects demographic data for visitor profiles; makes lodging reservations; and assists communities in promoting area attractions and events. Main bureau operations are conducted in the Jackson office. Each Welcome Center across the state has a Supervisor and staff responsible for the day-to-day activities.

Tonya Neely
Bureau Manager
tneely@mississippi.org
· Maintain daily operations and oversight of government regulations.

Karen Matlock
Associate Manager
kmatlock@mississippi.org
· Procure approval
. Daily operations

 

 
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